Founded in July 1999 with government support, Shanghai Data Solution Co., Ltd SDS is committed to meeting corporate need for better information services. The SDS is mainly engaged in high quality data communication, value-added network and information system integration businesses. Particularly, we focus on providing companies, financial institutions and government agencies with private data exchange lines, internet access, data center, and network and information security management solutions.
During IT operation and maintenance (O&M) operation, the CIOs often find themselves in troubles related to O&M strategies, methodologies, processes, IT system availability and security, as well as team management. Among them, as a direct embodiment of economic value, the O&M Strategies dictate the overall O&M quality and efficiency. O&M Methodologies and Processes are not only the safeguard of the O&M Strategies, but have direct impact on the O&M results. Also, the challenges arising from IT system availability, security and continuity often make enterprises, particularly their IT and business operations, vulnerable to the potential risks of interruption. This is where a professional third-party O&M consultant steps in. They can help the CIOs to streamline O&M Strategies, identify the gaps between current O&M performance and the target level, optimize O&M Processes, clearly define the duties of each O&M position, and more importantly, improve the capacity and competence of their O&M Management Team.
The SDS’s IT O&M Consultant Services include: IT O&M Management Planning, O&M Management Process Consultancy, O&M System Authentication Process Consultancy, as well as IT SM Tools Implementation. In addition to that, we can help our customers optimize their IT O&M strategies, methodologies and processes, boost the security, availability and continuity of their IT systems, mediate O&M risks, and improve the O&M value, based on the quality standards like ISO9000, ISO20000IT, ISO27001 and ISO22301, as well as the best practices in the industry.
The SDS has a strong project implementation team led by a panel of ITIL Consultants. Equipped with solid theoretical understanding and extensive field experience, the SDS consultant team can help our customers establish and implement a most suitable IT O&M Management System.
O&M Service Experience and Availability Guarantee
Up to today, SDS has successfully helped many customers operating in banking, securities, insurance and manufacturing industries improved their IT O&M management systems and management competence. As a result, we’ve accumulated an extensive experience in safeguarding IT O&M continuity, availability and security.
Quality Standards Applied and Further Development of Our Experience in O&M
We have not only received ISO9000, ISO20000, ISO27001 and ISO22301 (previously the BS25999) Authentication Certificates, but also applied them in our day-to-day IT O&M consultancy services. As a matter of fact, by injecting these proven management experiences and methodologies into customers’ IT O&M systems, the customer would be able to avoid many risks hidden in many links in the planning, establishment, delivery and operation of an IT O&M management system.
Optimize IT O&M Strategies, Methodologies and Processes to improve the O&M quality and efficiency and save O&M costs;
Help customers identify the gaps between current O&M performance and the target level and improve IT O&M performance;
Stick to ISO20000, ISO27001, ISO9000 and other international quality standards and meet the compliance requirements;
Focus on the development of IT O&M management frameworks or systems in order to enable the customer to make continuous improvement, meet the increasingly higher market demand for high availability and high security, and reduce O&M risks;
Improve the competence and performance of the customer’s O&M team;