Founded in July 1999 with government support, Shanghai Data Solution Co., Ltd SDS is committed to meeting corporate need for better information services. The SDS is mainly engaged in high quality data communication, value-added network and information system integration businesses. Particularly, we focus on providing companies, financial institutions and government agencies with private data exchange lines, internet access, data center, and network and information security management solutions.
The SDS Network Security Solution is designed to help users avoid risks, protect important applications and key data traffic, maintain high reliability multimedia businesses, with a variety of information security products, e.g. firewall, VPN, intrusion detection, ID authentication, web filtering, anti-virus programs, etc, in line with customized security strategies developed on the basis of analysis results from user existing computer network information security risk evaluation.
In order to meet all customer needs for failure diagnosis, failure recovery, security technology consultancy and other security technical services, and relieve our customers of concerns over possible danger from behind, we, the SDS people, have developed a standardized customer service system and relevant processes, established all necessary service facilities, and set up a high quality engineering team for customer support. The features of SDS security services include:
Complete User’s File
The SDS Customer Service system shall set up a Customer File for every contract customer, detailing customer fast facts, various technical problems occurred during the process from installation through implementation and to maintenance and operation, customer feedbacks, frequent failures and solutions, FAQs and other important technical information.
Top-class Network Security Lab
Based on our network security business needs and the latest development of security technologies, the SDS has established a top-class network security lab in order to simulate the real customer network environment, conduct technical and plan validation, and ensure an excellent solution for every customer;
Fast and Thorough Service Center
The SDS Customer Service Center will quickly forward all customer enquiries or requirements to responsible departments or persons. Especially, when a technical problem is reported, a customer support team or responsible engineer will be timely assigned to handle the problem. In short, it will ensure the shortest possible respond time for every call.
Close Cooperation with Major Security Provider
Now the SDS has entered into a close cooperative relation with many network security product providers, e.g. CheckPoint, Nokia, Cisco, Trend, Samsung, RSA, Websense, CA, Lenovo, Neusoft, TOPSEC, etc. They have provided us with strong technical supports;
Link Load Balancer
The customer company HQs are under the protection of double-firewalls supported with double-link load balancers, which are designed to ensure the high availability of systems having ISP link redundancy;
VPN Protection and Management
The SDS’s SITE to SITE VPN, VPN Client and SSL VPN solutions can help small offices or field workers to access the internet anytime to handle their business;
A centralized management platform is available for users to manage firewalls and VPN strategies in a convenient and easy way;